Satisfaction For Food And Services Provided By Mcdonalds Commerce Essay

Satisfaction For Food And Services Provided By Mcdonalds Commerce Essay Currently, the worlds largest fast-food restaurant chain is McDonalds Corporation. In 1940, Dick and Mac McDonald was started their business and open the first restaurant in San Bernardino California. In 1948, the McDonald brothers were set a standard of modern fast-food restaurant with the introduction of Speedee Service System. Now, McDonalds has more than 20000 restaurants which can able to be found in 120 countries around the world, and about 80% are franchises. (Gross Forbes, 1996) Customer satisfaction is an integrated indicator of performance, expectation, equity, affect and disconfirmation. (Kimita,K., Shimomura,Y., Arai,T.,2009) Now a day, the important key element for a business to success in a marketplace is customer satisfaction. This is because the customer is very important for the organisation or in the business world. Without any customer, the business cannot last longer and will be face bankruptcy. In order to carry out this research, the researchers choose a topic regarding the level of customer satisfaction for food and services that provided by McDonalds. 1.2 Scope Customer satisfaction for food and services that provided by McDonalds. 1.3 Problem statement In order to maintain brand loyalty from the loyal customers and attract new potential consumers, McDonalds need to study the level of customer satisfaction for the foods and services it provide. McDonalds can know the customer taste of the food, from there McDonalds can do some changes to meet the customer needs. This research is to know the nutrition fact and variety of choices for the food and the set meal. To know the services that provided by the staff of McDonalds is important in this research. This is because a good service towards customer can maintain the customer to visit again to the shop. The example of the service like the courtesy, prompt and quick service that the staffs need to provide to the customer. Through this research, McDonalds can know their level of progress compare with the great competitors like KFC, AW, Burger King and etc, because all these fast food restaurants serving almost similar food like burger, fried chicken and soft drinks. 1.4 Research question What are the factors that encourage customer to dining in McDonalds? How to improve the food and services in McDonalds? 1.5 objective To increase the customer satisfaction when the customer dining in McDonalds To improve the quality of food and services in McDonalds 1.6 Research outcomes The area that needs to improve by the staff of McDonalds is the attitude of politeness to the customers. Customer towards the cleanliness and the environment in the McDonalds. McDonalds will understand the requirements and expectations from the consumer through this research. After doing this research, McDonald can know how to strengthen their position in this fast-food business. It was suggest that cleaner will be set to clean the wash room from usually once in a day to twice in a day to make sure the cleanliness of wash room and will put purifying system inside it. Suggest McDonalds using plantation oil or olive oil instead of normal oil to cook the food because older group of customers are more concern about their body healthiness. From this research, McDonalds will know what are their strengths and weaknesses in the fast-food business. 1.7 Limitation Since this research only for McDonalds, this does not mean that the research results are the same for all of the fast-food restaurants. (595 words) Task 2.0 literature review 2.1 Modeling repurchase frequency and customer satisfaction for fast food outlets According to Law et al (2004), they found out that in order can have more satisfied and loyal customer, company must understand the having an impact of service quality and waiting time on repurchase regularity and customer satisfaction. The authors used a general linear model (GLM) to study the relationship between the waiting time and the repurchase frequency in fast food operation. The results shows that the factors that influence the customer return repurchase frequency are food quality, seat availability, environment, waiting time and staff attitude. Besides that, the authors also used polytomous logistic regression (PLR) model to quantify the categorical measurement of overall satisfaction. The results indicate that the significantly affect customer satisfaction is food quality, food variety, waiting time and staff attitude. The authors believed that through this model can help managers to understand the important factor that influence customer loyalty as well as the satisfactio n level from the customer in the fast food industry. Besides that, it can help the fast food industry to make some improvements accordingly. This article can helping me have a better understanding for my research topic at the same time I can get the information regarding the factor that influence the customer return repurchase frequency to the fast food outlets. (208 words) 2.2 The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions According to Ryu et al (2012), they found out that few exams have studied to identify the consequences and antecedents of image, especially restaurant image in relation to the restaurant experience. The authors used structural equation modelling (SEM) to simultaneously examine the structural relationships among the proposed constructs. The results show that the quality of the service, food and physical environment were important to determinants of restaurant image. In addition, the quality of the food and physical environment were important to predictors of customer perceived value. The results resistant that customer perceived value is certainly an important to determinant of customer satisfaction. The customer satisfaction is also important to predictor of behaviour intentions. From the authors research of limitation and implications, they found out the purpose of the study will help researcher to understand the complex relationship among behavioural, customer satisfaction, custome r perceived value, restaurant image, physical environment, service and food to intentions in the restaurant industry. From this article, I found out that the quality of the service, food and physical environment are important to determinant of the customer satisfaction. These points are valuable and helping to gain better understanding of my research topic. (195 words) 2.3 Measuring customer satisfaction in the fast food industry: a cross-national approach According to Gilbert et al (2004), they felt that in todays ever-increasing globalization of brands and services, to attend to the satisfaction of their customer in both domestically and abroad, need to have service-oriented businesses. At the same time, they also need to exceed distinctive cultural dissimilarity from country to country. In this study, the authors provide a cross-cultural comparison of the service satisfaction of fast food business in four English-speaking countries. Based on the data collected from customer from five globally-franchised fast food chains, the authors are using an earlier developed service satisfaction instrument. The research finding from the future research support of this study, the quantity of cross-cultural service satisfaction among franchised services and brands could aid business managers hard work to evaluate the quality of the services. The factors that can make customer satisfaction are provision of courtesy, treatment received, the ease to get help, the security inside and the security outside. The finding indicated that all these factors are important for all over the countries. They also provide crossways nationwide boundaries and on a more practical basis and real time. Provision of courtesy, treatment received, the ease to get help, the security inside and the security outside, all of these factors are important for all the country. These points are very useful for me while I to gather my information. (224 words) Task 3.0 Research Methodology 3.1 Research Question What are the factors that encourage customer to dining in McDonalds? How to improve the food and services in McDonalds? The reason for me to choose the above question is because I can know the factors that encourage customer to dining in McDonalds, and McDonalds can further improve their food or services in order can attract more new customer at the same time also can maintain the old customer to dining in McDonalds. 3.2 research approach Deductive According to David (2009), he stated that the deductive approach usually use in quantitative research and it was dominates. In that researchers are choose in advance which variables they will examine and state their hypothesis to be exanimate, sometimes an experiment can find out something not widely known or recognised earlier. Inductive According to Andrews et al (2005), they stated that the inductive approach was using by the researchers start with wide research questions rather than with a particular theory and/or testable hypotheses. The data was collected by the researcher and they will build mid-range theories from the ground up. These grounded theory data and new data collection is constantly changing and revising. I am using the deductive approach for my research. This is because I need to gather lot of general information to do this research. This deductive approach can help me transforms the general theory into a particular hypotheses in order for me to prove and test whether is right or wrong. 3.3 research strategy Exploratory research According to Krishnaswami and Satyaprasad (2010) they defined exploratory research is preliminary study of an unfamiliar problem about which the researcher has little or no knowledge. It usually takes the form of a pilot study. I will use exploratory research to investigate my research topic. The reason is when I do this research I will relies on the secondary research and also need my course mate to help me for pilot on my questionnire. 3.4 quantitative / qualitative data Quantitative Data According to Joyce and David (2012), they stated that the quantitative data is numerical data are come from spreadsheets, databases or log files. Qualitative Data According to Dembkowski and Lloyd (1995), they stated that the qualitative data is non-numeric data that come from recording, storing, coding, categorizing, searching and retrieving and summarizing data. I am looking for the qualitative data to do my research. This is because in order me to gather information about my research topic, I need to do searching from internet, journal or book. 3.5 data collection method In order me to do my research I will use primary and secondary sources to collect the data. The primary sources are to find five respondents to help me pilot my questionnaire. These five respondents are from Segi College Kuala Lumpur and all of them are my course mate. The reason I choose my course mate is because they rare understand about this subject. I believe the result that they are give to me are appropriate than other people. I will gather my information by searching in internet, journal or book. I also refer to the researcher report regarding this topic. All these are my secondary sources for me to collect my data. 3.6 ethical issues The ethical issue that I need to consider in carrying out this research is all the data that I collected must be confidential and will not give to the third party. Besides that, I also need to be honest to report my data, result or methods. (556 words) Task 4.0 questionnaire design 4.1 research question What are the factors that encourage customer to dining in McDonalds? How to improve the food and services in McDonalds? 4.2 cover letter The level of customer satisfaction for food and services provided by McDonalds Dear Respondents, I am a student from University of Greenwich in BA (HONS) Business Management (BABM) under collaboration of Segi College Kuala Lumpur. I am doing this research is to undertaken fulfilment of the requirement from my university. The following statements and questions are purely for my academic study to investigate The level of customer satisfaction for food and services provided by McDonalds. All the information that provided by you will be kept in private and confidentially and will not give to the third party. It is only to be used for my research purpose. Your kind cooperation will be high appreciated. Thank you Yours faithfully, Loke Siow Kuan 4.3 original questionnaires Pilot by: _________________ This particular questionnaire is designed to get the response from the customer to survey The Level of Customer Satisfaction for Food and Services Provided by McDonalds Please tick (à ¢Ã‹â€ Ã… ¡) whichever relevant:- Age à ¢- ¡ Under 15 à ¢- ¡ 15 30 à ¢- ¡ 31 45 à ¢- ¡ 46 and above Gender à ¢- ¡ Male à ¢- ¡ Female Race à ¢- ¡ Chinese à ¢- ¡ Indian à ¢- ¡ Malay à ¢- ¡ Others Marital Status à ¢- ¡ Single à ¢- ¡ Married à ¢- ¡ Divorced à ¢- ¡ Widowed Occupation à ¢- ¡ Student à ¢- ¡ Private Sector Worker à ¢- ¡ Government Sector Worker à ¢- ¡ Self employ Monthly income level à ¢- ¡ Less than RM1000 à ¢- ¡ RM1001 RM2000 à ¢- ¡ RM2001 RM3000 à ¢- ¡ RM3000 and above Number of time(s) you visit to McDonalds in a week à ¢- ¡ 1 2 à ¢- ¡ 3 4 à ¢- ¡ 5 6 à ¢- ¡ More than 6 Section B: Information about customer satisfaction for food and services Services The staff served the food exactly as you ordered it? à ¢- ¡ Yes à ¢- ¡ No The staff provided prompt and quick service to you? à ¢- ¡ Yes à ¢- ¡ No The staffs are always willing to help you? à ¢- ¡ Yes à ¢- ¡ No The staffs made you feels comfortable when you dealing with them? à ¢- ¡ Yes à ¢- ¡ No The staffs are courtesy to you? à ¢- ¡ Yes à ¢- ¡ No Food Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied The food tastiness The food nutrition The variety of food in the menu The pricing of value lunch package The pricing of the breakfast package Factor to encourage customer dining in McDonalds Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied The pricing of the food The location of the McDonalds. The environment in the McDonald The Wi-Fi in the McDonalds The cleanliness in the McDonalds

Street Violence and the Media Essay example -- Argumentative Persuasiv

Violence Imitates the Media    In this essay we explore the increasingly apparent connection between the violence brutalizing teachers and kids in our schools, and the violence which the media regularly serves us through films, TV shows, shock jocks, and other supposedly innocuous outlets. Is it any wonder that reporters and journalists are picking up the John Paul II phrase "culture of death" to refer to America's culture? In the anxious hours following the Columbine High School shootings, America's television screens repeatedly showed a slow-motion film clip in which a black-clad, shotgun-toting boy bursts into a classroom and fills his fellow students full of buckshot. The gunman was teen idol Leonardo DiCaprio, the star of Titanic, and the clip came not from a surveillance camera but from Scott Kalvert's The Basketball Diaries, the 1995 movie said to have been a favorite of Eric Harris and Dylan Klebold, the black-clad, shotgun-toting boys who strolled into their school one bright April morning and murdered a teacher, twelve of their classmates, and themselves, leaving behind 51 homemade bombs for the police to defuse. (Basketball) Though The Basketball Diaries was promptly pulled from video stores by the studio that released it, the long-simmering debate over graphic portrayals of violence in the media had long since boiled over. Not that anything new was said-the only difference was the glib immediacy conferred by the shedding of blood. The argument itself remains as agonizingly familiar as a family quarrel: Did movies and television make us what we are today, or do they merely show us what we have become? In the case of The Basketball Diaries, the thing speaks for itself. To watch that horrific clip is to... ...philosophically trained pope is not given to shallow sound bites, and when he speaks of the culture of death, he has in mind a deep-seated, collective nihilism of which illegal drugs, idiot shock jocks, and mindlessly violent movies are mere symptoms. How to break its stranglehold? We all know the answer, but rarely is the question put so starkly to any of us as it was to 17-year-old Cassie Bernall. Trapped at gunpoint in the library of Columbine High School, she was asked by one of her attackers whether she believed in God. "Yes, I believe in God," she replied, and then he shot her dead. It is hard to imagine a more dramatic scene-and harder still to imagine that anyone in Hollywood, least of all Doug Liman, would dare to put it into a movie. Sources Consulted: The Basketball Diaries  Ã‚  Ã‚   http://www.suntimes.com/ebert/ebert_reviews/1995/04/975715.html

Stepfamilies and Divroce Essay -- essays research papers

â€Å"Money, frequently cited as the biggest source of stress in family life, is often an even more challenging matter for members of stepfamilies† Statistically, in our world today, half of all marriages will end in divorce. About fifty-percent of our population will also live in a stepfamily environment. In other words, more than half of the American families today, are now or eventually will be in involved in one or more stepfamily situations during their life according to the U.S. Census Bureau in 1990. The â€Å"U.S. Bureau decided to discontinue providing estimates of marriage, divorce, and remarriage, except for those that are available from our current census. Thus many of our current estimates were derived from the 1990 census and earlier sources† (Step Family Fact Sheet, 1). Therefore the exact statistics in regards to stepfamilies today may be more or less from the estimated fifty- percent. Stepfamilies nowadays consist of many family members and are very complex. â€Å"Today’s stepfamily consists of you, me, your kids, my kids, our kids, your ex’es, my ex’es, even our ex’es new mates, and all the kin of these various folks. Stepfamilies give a new meaning to the concept of complex family relationships† (Hildebrand, 255). For that reason, the interactions within this family unit can be complicated and uncomfortable. There are many changes, positive and/or negative, that stepfamilies try to adapt to. For instance, adults take on new parenting roles and children take on new roles as well, such as a new stepparent or sibling. The parents and/or children may be required to relocate into a completely different house in a completely new neighborhood or city, which leads to separation issues with their nuclear family. With all these issues at hand it is obvious that this can be very stressful for everyone. Even more, this causes even more str esses, such as money. An ecological factor such as economics can have a huge impact on stepfamilies. This means financial decisions within a stepfamily have more people contributing to economic decisions. In turn, this can lead to more rules, emotions, and financial wishes and requests. When a couple decides to marry, especially for their second, third, or fourth time, it only brings in past experiences into the picture. Both spouses in the stepfamily most likely are in the work force as well. This also leads to the assumption th... ...ely on each other, and all members of a stepfamily adapt to rely on each other. As the entire family is going through change. In conclusion, money is powerful in our society and always has been throughout history. Therefore money has a major impact on families and research show’s that it may even have a larger impact on stepfamilies. References Clark, Janet A., Leigh, Sharon. Financial Decision Making in Stepfamilies. Retrieved from http://www.muextension.missori.edu/xplor/hesguide/ humanrel/gh6603.htm Facts and FAQ’s- Stepfamily Fact Sheet. Retrieved from http://www.saafamilies.org/faqs/index.htm Fletcher, N. Cynthia, (1992). Living in Stepfamilies: Making Financial Decisions. Iowa State University. Hildebrand, Verna (2000). Knowing and Serving Diverse Families (2nd ed.). New Jersey: Upper Saddle River. Klein, David M., White, James M.(1996). Family Theories. Pill, Cynthia J.(1990). Stepfamilies: Redefining the Family. Family Relations, 39, 2, 186-201. Stepfamilies: Meeting Challenges and Building Strengths (1995). Research Review. Retrieved from http://montana.edu/wwwhd/family/ f1195res.html Keri Smith CFD335-Booth Stepfamilies: Economic Factors

Organizational Conflict in Noahs Ark Preschool Essay -- Interpreting

Conflicts in an organization impact the employees and the organization itself in a variety of ways. It is a constant hindrance in organizational life due to conflicting goals between managers and workers. In definition, conflict is â€Å"the interaction of interdependent people who perceive incompatible goals and interference from one another in achieving those goals† (George 287). While most individuals perceive conflict as being a negative aspect in a working relationship, others believe it â€Å"allows the opportunity to release built-up tension, stimulate critical thinking, and strengthen relationships† (George 287). I extensively observed the conflicts at Noah’s Ark Preschool and found these conflicts to have both positive and negative effects on the organization and its employees. During my evaluation I focused on how conflicts emerged, how they were managed, and in what ways the organization could improve its conflict management skills. The first step in resolving organizational conflict is to consider the typical sources of conflict (Donais). The sources of conflict are infinite, but some are recurrent and persistent. Poor communication skills can stimulate conflict and lead to misunderstandings between employees or between employee and manager. While conducting my interview, I learned the director of Noah’s Ark, Regina, is frequently vague and inconsistent with instructions. One employee described a situation in which Regina allowed the employees to wear shorts one afternoon—which is against dress code— but disciplined them for wearing shorts the next day. In this situation, lack of communication and information from employer to employee caused a misinterpretation of rules the organization routinely abides by. A difference... ...; How Dangerous Can it Be?."  Yahoo Contributor Network. N.p., 3 Jan. 2011. Web. 28 Apr. 2014. Kuehner-Hebert, Katie. "Mismanaging Workplace Conflicts."  www.HREOnline.com. LRP Publications, 22 Aug. 2012. Web. 28 Apr. 2014. "Association for Conflict Resolution—Giving Voice to the Choices for Quality Conflict Resolution."  Association for Conflict Resolution. N.p., n.d. Web. 28 Apr. 2014. Segal, Jeanne , and Melinda Smith. "Conflict Resolution Skills."  Turning Conflicts into Opportunities. N.p., 1 Apr. 2014. Web. 28 Apr. 2014. Burrell, Bonnie. "Collaboration Toolbox || MODULE 1 > Conflict Management."Collaboration Toolbox || MODULE 1 > Conflict Management. N.p., 1 Jan. 2001. Web. 28 Apr. 2014. Dreu, Carsten K. W. de.. "Productive Conflict: The Importance of Conflict Management and Conflict Issues."  Using conflict in organizations. London: Sage, 1997. . Print.

Much Ado About Nothing Notes

Much Ado About Nothing—Romantic Comedy * Much Ado about Nothing * Love and War; Love as War—starts with soldiers coming back from war and wanting love; love becomes a battlefield * Young Lovers: Claudio and Hero * â€Å"Not(h)ing† Messina: Confusions of Appearance and Reality * Love and War; Love as War * 1. 1: World waiting for the return of youth and love * Learn of soldiers even before they enter scene: * Youthful Claudio, ll. 12-16 Benedick (older man) introduced by Beatrice, ll. 28-9—he is being introduced by mockery; Beatrice makes the joke and marks her different from the other women in the play—she is loud, jokes about men, able to fight with words, witty, and Benedick is the same way * Beatrice and Benedick’s â€Å"merry war,† ll. 56-9 * Martial world replaced by â€Å"merry† one * What happens when skills necessary for success on the field of battle enter domestic world? * Romantic Couples * Potential Lovers: Claudio a nd Hero (make up the main plot, but some of the least interesting characters in the play—relatively quiet) * Beatrice and Benedick (subplot—more mature, more worldly, and they are much more talkative/interesting) * Claudio and Hero: * Claudio’s first line in play introduces interest in Hero, l. l. 154-70; â€Å"Note†: * To take notice of; to consider or study carefully; to pay attention to; to mark (OED 5. a) * To become aware of; to notice or perceive mentally; to be struck by (OED 5. b) * Claudio and Hero * Nature of Claudio’s love? ll. 278-289 Contrast between affections prior to and post military action * Hesitancy to use the word â€Å"love† * Don Pedro’s plan (ll. 300-312): * Disguise (Pedro says he will disguise as Claudio for the ball and approach Hero) * seduction as military action * World of the Play: Messina * Place of propriety and hospitality: * Disguise, deceit runs rampant through play * Inability to distinguish betwee n appearance and reality predominant feature of life in the world of play 1) â€Å"Not(h)ing† Messina: Confusion of Appearance and Reality 2) Educating Young Lovers: From Appearances to Faith ) Merry Warriors: Beatrice and Benedick * World of the Play: Messina * Gossip—Overhearing, mishearing, and eavesdropping—central to play * â€Å"Nothing† and â€Å"noting†: to take notice of; to consider or study carefully; to pay attention; to mark (OED 5. a) * Pedro’s plan to woo for Claudio sets off chain reaction of misapprehensions: * 1. 2: Antonio tells Leonato that Pedro plans to woo Hero for himself (when in reality, Claudio is trying to woo her) * 1. 3: Borachio overhears Pedro and Claudio discussing plan, tells Don John the Bastard (Don John gets the story right! * 2. 1: Wooing by proxy * Masquerade/Disguise (dance to welcome back the soldiers) * Deceiving Claudio: Don John and Borachio, ll. 155-63 (they pretend he is Benedick) * Claudioâ€⠄¢s soliloquy ll. 164-74 * Does not question what he has been told: â€Å"Tis certain so. † (The prince woos for himself) * Love as impediment to friendship * â€Å"Eye as lover (synecdoche: â€Å"A figure by which a more comprehensive term is used for a less comprehensive or vice versa; as whole for part or part for whole, genus for species or species for genus, etc. (OED)) * Goes simply by what he sees Valediction (or rejection) to Hero * Leonato (Hero’s father) gives Claudio Hero’s hand, ll. 285-299 * Couple silent, must be prompted to speak * Beatrice cues them to speak * Hero is silent: sense of youthful embarrassment or confusion * they are overwhelmed and ignorant * Educating Young Lovers: From Appearances to Faith * â€Å"False† Hero, Take Two: Don John’s spectacle of infidelity * Claudio’s problem with trust, 3. 2. 111-3 * Shame Hero publicly: In plain view of all * 4. 1: Broken Marriage Ceremony * Claudio returns bride to father ll. 29-41: The blush: sign of innocence or experience? * Innocence: â€Å"How could you say these things? † * Experience: â€Å"Busted! † * â€Å"[E]xterior shows† of virtue (39) * He takes it as guilt, not as innocence * He is completely wrong. She is innocent. * Claudio’s second valediction to Hero, ll. 99-107 * speaks to his youthfulness that he is so easily swayed by only outward appearances * Re-educating Claudio * 5. 1: Realization of mis-noting (He is wrong. Learns of Don John’s lies) * 5. 3: Mourning ceremony (spends night at tomb of Hero) * Agrees to marry Hero’s cousin without seeing or knowing her. Claudio publicly retracts slander ll. 3-10 * In death, shame transformed into fame (Hero has become a hero through death) * Night gives way to dawn (shifts from grieving to hope; cover of darkness or confusion to a wrapping up of the play) * 5. 4: Hero’s â€Å"Resurrection† * Scene re-works and reverses 2. 1 (masked ball): women’s identities concealed by masks * Ceremony corrects Claudio’s initial error, in which he identified and valued Hero by outward signs * Merry Warriors: Beatrice and Benedick * Beatrice: â€Å"I pray you, is Signor Montanto returned from the wars of no? (1. 1. 28-9) * Opening exchange between host and guests takes bawdy turn, ll. 90-106 * Joking suggests male suspicion of female sexual inconstancy * Doubting Women’s Constancy * â€Å"A woman’s gentle heart, but no acquainted / With shifting change, as is false women’s fashion† (Sonnet 20, 3-4) * Cuckold, ry: â€Å"A derisive name for the husband of an unfaithful wife† (OED 1) * Idea that deceived husband would grow horns which would reveal him to his community as a dupe of his wife and her lover * Fear of Being Cuckolded Horns (bovine rather than antlers) associated with visibility: make things seen * Cuckold is emasculated, not merely by having his place taken by another, but i n being rendered vulnerable to representation * Husband becomes spectacle of ignorance to all around him * Verbal Energy of Warring Words * Public protestations against love: * Benedick vows to live as bachelor 1. 1. 227-256 * Beatrice against falling in love 2. 1. 5-17, 40-60 * Shared sentiments (and wit) mark Beatrice and Benedick as suited for one another * Gender and Speech Claudio on match with Hero 1. 1. 278-80 * Marriage as alliance * Economic concerns bind women * Parental (patriarchal—seems like there are only dads in Shakespeare’s plays) desires seem to govern women’s speech * Gulling the Reluctant Lovers * to pass the time prior to the wedding of Hero and Claudio, Don Pedro Proposes another theatrical interlude (trick) 2. 1. 342-366 * Tricking couple involves making them a spectacle, a form of comedic entertainment without their awareness * Matching Beatrice and Benedick involves form of structural cuckolding * 2. : Men â€Å"Hunt† Benedick * T ricksters pretend to speak truth, while Benedick â€Å"notes† their conversation (so he can listen in on their conversation) * Men describe Beatrice’s suffering from unrequited love, ll. 87-119 * to gull: to make a gull of ; to dupe, cheat, befool, â€Å"take in:, deceive (v. 3, def. 1) * Leonato’s authority and Hero’s virtue convince Benedick of â€Å"truth† * Benedick transformed, ll. 210-33 * Enumeration of Beatrice’s virtues contrasts Claudio’s interest in appearance * Converted into lover: â€Å"for I will be horribly in love with her† (l. 23) * 3. 1: Women Snare Beatrice * Actresses follow Don Pedro’s script (? —are they actually following the script) * Silent Hero? ll. 34-36, 47-56, 60-70, 72-80 * Focus on Beatrice’s faults rather than Benedick’s virtues * Beatrice to temper her voice to Benedick’s wishes, ll. 107017) * New Alliances: Repudiation scene (4. 1) * All doubt Hero but witty lovers (Beatrice and Benedick) * Beatrice tests Benedick’s love, ll. 262-289 * â€Å"Kill Claudio† (288)

Accounting firm Essay

A supervisor in a large accounting firm is scheduled to interview a job candidate who comes highly recommended and has excellent qualifications. Jim has an accounting degree (bachelors) from a prestigious Ivy League school and has been working on his MBA by attending an online program for the last 18 months and is close to earning his degree. In addition he has been working for one of your competitors for several years and has excellent references attesting to his ability. Your payroll budget has recently been reduced significantly as a result of a declining client base and your manager has the final authority in establishing salaries for the new hires but generally is responsive to what his supervisor’s propose to a job candidate. In addition, the HR Director has published salary ranges for new hires that are to be adhered to, unless there are extenuating circumstances such as the candidate having special expertise, the ability to bring in additional clients, or excellent credentials including having the CPA certification. Your Role/Assignment: Your role is to determine whether distributive or integrative negotiations will be preferred in this scenario between the job applicant and the supervisor, and respond to the questions regarding the other parties who have an interest in hiring the job applicant. Use the Worksheet to answer the questions related to this scenario. Each question is worth 20 points. Once you are finished, submit your assignment to the Dropbox. See more:  Perseverance essay Questions: 1.What is the appropriate negotiation strategy that would be most advantageous for Sharon and Jim in this scenario, distributive or integrative bargaining? What are the factors that should be considered in making this determination? Answer: I believe the best negotiation strategy would be for Sharon and Jim to consider using Integrative bargaining. Because Jim does bring many positives to the bargaining table. If they seriously intend to land this talented new hire, they better offer him something better than they are proposing. I believe I would use Integrative bargaining in this situation if I was supervisor or manager. 2.What factors do you feel will contribute to the Accounting Supervisor and her Manager in determining the salary that Jim should be offered as a new hire? What are some other considerations that could be made to entice Jim to accept the job assuming that his salary demands could not be met? What are Jim’s and the Accounting Supervisor’s interests? Answer: The company is working with a reduced budget because they lost one of their major clients recently. This caused them to rethink and refocus the way ahead, and how they would continue to do business in the future; in order to survive as a company. Plus the Accounting Supervisor (Sharon) has been given specific instructions as to the â€Å"wiggle room† she has to play with; which is very little, when it comes to salary negotiations. I believe Helen (Accounting Manager) is thinking solely about the company and not really considering the applicant’s desires or views. 3.What are HR’s interests in this scenario, and what would be the potential negotiation strategy between the Accounting Manager and HR assuming that there is a decision that the published salary range for attracting Jim will have to be exceeded in order to hire him? Answer: The HR Director’s interest here is clearly the concern of the Accounting Supervisor and the Manager being able to successfully negotiate an acceptable salary that will not â€Å"break the bank† as (Richard) the HR Director puts it. He wants them to ensure they negotiate within the pre-determined salary ranges. The salary cap for the position is set at $50,000. But, the problem here is the fact that Jim is already earning $60,000 with a competitor. What Sharon and Helen must decide is whether they feel hiring Jim is worth going to management to ask for an exception to try negotiation salary beyond the cap. I personally do not believe $50K will land Jim. Helen wants to â€Å"save-face† with the HR Director, because she is afraid by going to him for more money will make her look weak as a manager. 4.Propose a negotiating outcome for each of the possible negotiations that could occur in this scenario and defend your responses. Negotiations between: Supervisor and Job Applicant I would use Integrative bargaining and try to negotiate Jim down (somewhat) on his salary expectations. The approach I would employ is the fact that he would be working for such a great company, a leader in the industry. I would emphasize the room to grow. I would also put incentives and or bonuses out there for him to strive for. I would get him to look at his potential for growth and salary increases in the future. Maybe, I would tie them to his performance. Supervisor and Accounting Manager If I was the supervisor, I would go strong after my Accountant Manager to approach the HR Director about an exception to policy for the position’s salary cap. If I felt strong enough about this potential new hire’s ability; then I think it would be worth the effort and time. They should look at this as the long term potential that Jim has to help this company become stronger and make more money be gaining more clients. Helen (The manager) must put personal beliefs or assumptions aside and seek advice or make suggestions based on her best professional opinion of the benefits to hire Jim. Accounting Manager and Human Resources Simply stated, Helen has to be willing to approach Richard about seriously exceeding the salary limits in order to sign Jim on to their team. The potential impact to have this â€Å"rising star† with the skill set and abilities he has already demonstrated is probably worth an second consideration. I think they should call a meeting to discuss this. I also believe the strategy they should use is, when Jim is interviewed, the interview should include all four: Sharon, Helen, and Richard. The three of them all sit down with Jim at the same time, and explain the company’s position and attempt to negotiate a reasonable salary range.

Eurocrisis and Monetary&Fiscal Policy

The government will have to borrow from overseas or International Monetary Funds to pay for the differences between the import spending and export costs. The European Union lend to Greece 109 billion of euros to bailout (Foreleg and Walker, 2011, July 23). This is really a burden for a country and it may bring negative effects to the government policy and function, because the government will have to response the imbalance in both the government spending and policies. It is a real social cost. Meanwhile, the confidences of the foreign will be effect. They may care about the external imbalance in their partner country because it is related to their profits and stability.The external imbalance may make investors feel risky and then reduce the investment or charge more on the loans, which will make the imbalance worse. And for the country, it is really a risk because the economic imbalance has negative influences on many different factors, such as the value of the currency and the natio nal credit rating. Portugal, Italy, Ireland, Greece and Spain (PASS) face the decreasing of value of their credit rating. Now Greece is C and Portugal is B+ (Hawkers, 2012, January 14). Both of them are not optimistic. When government face recession they will consider increase public expenditure and cutting taxes to stimulate demand and decrease the unemployment rate (Quailing, Eastward and Holmes, 2009).However, in this case, the crisis countries have so many debts that make their government deficit large enough to do no actions. What they have to do is to austerity their fiscal policy to reduce the deficit. So Greece executes the 5 years plan to get loans. Comparing to other European countries, PASS are relatively falling behind. Their economies are more relied on labor force type of industry such as globalization, companies are seeking for cheaper labor forces; their advantages are no longer existed. If these countries do not adjust their industry structure, they will e much frag ile than now during the financial crisis. Also, the labor forces among European Union are also not liquid.Companies from different country have different tax system so their funds become bubbles. The theory of optimum currency area is based on labor mobility, price and wage flexibility as the preconditions. Also the mobility can instead of the floating of exchange rate. Euro zone creates a system that labor can move freely, however, because of the culture, language, welfare and social norms, the labor forces inside European Union cannot achieve completely liquid Robinson, 2008). Monetary Policy The central bank of Europe has set several targets to help to achieve and maintain the macro economic objectives. The main target is to keep the prices stable and achieve the low inflation level in the medium term.And it also set targets of maintaining financial system stability and improves the payments system. The purpose that the central bank of Europe sets these targets is to achieve the economic objectives, promoting the healthy growth of the whole economy (Paula, 2009). And the most common and effective measure used by it is the monetary policy. The central bank helps to achieve the macroeconomic objectives through meeting its targets, with using the monetary policy. Using the monetary policy, the central bank can change the interest rate to adjust the aggregate demand, and then help to achieve the macroeconomic objectives. When the inflation occurs, the central bank will carry out the cash rate target, bringing up the official interest rate.And then, the central bank will sell the government securities to commercial banks. The interest rate for cash will be increased, because the decrease of the cash supply. In order to maintain heir profits, financial institutions charges more rates on loans and so does the deposits. Therefore, the households and firms will borrow less and prefer to save money in the banks rather than spend quickly. It means that the aggregate d emand is reduced and so does the inflationary pressure. The reduction of demand brings the prices down, so domestic produced goods will have advantage in the prices in the international market. More export earnings will be got and the external balance will be achieved.In addition, the low prices may attract more foreign investors to invest, which will benefit to the long term economic growth and full employment. It means that although the higher interest rate will reduce the production and make people lose their Jobs in the short term, it could bring chances for the future development. The similar theory is suitable for the opposite condition. When the aggregate demand needs to be pulled up, the central bank will decrease the interest rate and encourage economic activities, stimulating the growth of the economy so European Central Bank decreased interest rate in December 2011 by 0. 25% to increase aggregate demand (European Central Bank, 2012).Also, European Union has the same monet ary policy but without the same fiscal policy (Brittany, Timelier, Bergsten, Exchanging and Meltzer, 2010). Government financial policy serves internal to increase economic growth and decrease the unemployment rate. Indeed, these two on the allocation efficiency, currency policy serves external to keep low inflation rate and the stable currency exchange rate (Hudson and Quailing, 2009). Currency system and government financial system are not unedited so the coordination is difficult. When European Union was founded, they do not consider the quitting system, so hen there come problems, the costs of negotiations are very high (Repack, 2010). It leads the problems to the Euro crisis.When one or two membership countries have problems with their economics, they only can discuss inside the meetings to solve the problems. Then the market will face the strong fluctuations, and these fluctuations also make the problems unsolved. The banks among Euro zone have other European Union countries' debts. This makes European banks' credit expansion crazily, and the management risks increase fast. Their ratio of total capital and Tier 1 capital is even Geiger than the banks in supreme crisis in the USA (Beg, 2009). Conclusion Overall, although investors are losing confidence with euros, the monetary policy keeps the Euro price stability at an acceptable range. MIFF also lend huge amount of euros to save the market.