Computerized Payroll System for GTZ Printing Press Essay

I am find no words at my command to express our deepest sense of gratitude to the almighty GOD, the most Gracious, the most Merciful and the most Beneficent, who gives us the talent to complete this task successfully. He is the one who gave us the courage to do this. I am are much obliged to our beloved parents whose prayers have enabled us to reach this stage. At this occasion we can’t forget our parents for their guidance at the crucial moments of our life. I am are very thankful to Marmolejo Naryvic T. whose guidance is always with us. Who always encouraged us and his guidance us to complete this project. We are greatly thankful to our adviser Ms. Cecilia Abaricia who helped us in proposal writing and gave us a lot of helping material and suggestion. Her specific comments, corrections, critiques and criticisms were the most helpful. Acknowledgement The researcher would like to acknowledge the following persons in making this research work successful: Almighty God, for the gift of wisdom and strength in creating this kind of research work; Ms. Cecilia Abaricia thesis adviser, for her time, patience, and effort in sharing her knowledge in correcting this research work; Naryvic T. Marmolejo for his instructions and tips in the development of the system that was developed by the researchers. Mr. Alex Hipolito, Finance Officer, for sharing his expertise in payroll procedures of their company And above all to the Great Almighty God who give us strength, courage presence of mind, guidance and inspiration to finish my study.

Ethics case study Essay

1) What are Joseph’s ethical problems? Joseph is faced with some ethical problems such as honesty, conflicts of interest, fairness and bribes. He found out that Carl and other employees were using (kickback) with their customers. Even if the Alcon’s hand book didn’t say anything about the kickback, but it include this statement† our company stands for the right thing at all time and giving our customers the best products for the best price† so Joseph and the employees known that the kickback is unethical and do not represent the company policy of doing the right thing for their customer because he known that kickback reduce fair completion, which eventually leads to reduced quality and increase prices for customers. 2) Assume that you are Joseph and discuss your options? Joseph should address the situation with Carl and the other employees to explain to them the ethical problem with the kickback, try to inform them that is not acceptable to continue in it and the problems that it can cause, if this didn’t work he directly should report this behavior to the president of the company because not reporting this can make him lose his job or faces criminal charges. 3) What other information do you feel you need before making your decision? Some the information that are needed to make decision are to know for how long this action is going on is it for long time or not .how they mange to hide this act form the manger of the company, try to understand how, why and when this act started. 4) Discuss in which business areas the ethical problems lie. There are many ethical problems in this situation for example: Abusive behavior which can be seen in the respond of Carl when Joseph converts him with the information that he found. Conflicts of interest which exist when individual must choose whether to advance his own interest; Joseph was facing this because he was afraid that if he repots this it will affect his wife new job. He also facing bribery ethical problem which in retune of his silent his wife will having the job. Fraud Joseph could be engaged in deceptive practices to advance his own interests. Also he will be lying and not honesty.

Customer Services at Tesco Essay

I am doing a project based on Customer Services for Tesco. I am doing research into the company and with my findings I am going to provide recommendations to improve Customer Services at Tesco. The areas that I am going to be covering are: * What Customer Services does there company provide. * How do they measure Customer Satisfaction. * How do you know that their customers are happy. * What legislation affects their customers at Tesco. * How do they segment their target market. And * What is their Customer profile. From the above I will provide recommendations for improvements. Theory Of Customer Services. Customer Services is the overall activity of identifying and satisfying customer needs. â€Å"Most people entering a shop or contacting a firm by letter or telephone, have suggested that by this action they have a need†1 I think that this suggestion is true because people go to the shop and need somewhere to park and what kind of parking they need, if they need to use the toilet facilities, also just going into the shop buying the products. The customer must be treated and advised accordingly, and the advice that they are given must be accurate. â€Å"After sales service is an essential element of customer service in any type of organisation, it may cover faulty goods, refunds, exchange of goods, complaints about goods, service or hygiene.†2 Many customers go back to the store in which they have received something and have a query about the service or product in which they have received. Sometimes it may be food things but other times its not. A lot of good will be refunded or goods exchange will take place. It requires a salesperson to be aware of the consumer’s charter and the relevant laws on the sale of goods trade descriptions. Many shops/stores have a â€Å"customer service department† to deal with queries which certain people might have. Measuring Customer Satisfaction. It is important for Tesco to measure how satisfied their customers are so that if they need to they can make improvements to products or the service in which they provide. The ways in which Tesco measure Customer Satisfaction is by: * Sending out questionnaires to customers through post or email. This shows if Tesco need to make any improvements to their service or any of their products. * The Tesco Loyalty card- This is provided by Tesco and it has the customer’s details. Tesco can use this to see how often the customer shops there and to see if there are any product/products in particular that they buy. If they see that that customer has not shopped in Tesco for a few months they might post them some product vouchers (e.g. money off coupons) to bring that customer back to the store. If Tesco do this it makes the customer see that Tesco’s are willing to help the customer in all sorts of ways to bring there custom back. This helps Tesco measure the satisfaction of individual customers. * They record some of their calls that are made by customers for training purposes. * On the spot questions from staff. * Observation (e.g. mystery shoppers.) * Customer panels or interviews. * Customer comments on the web site or in store. From this they can analyse the sales performance e.g. sales levels, number of customers, records of products brought and from the loyalty card records. All of this is part of market research and they get the feed back from their customers. What Customer Services Tesco Provides From my findings at Tesco I have found out the following: Products: Most of the products that are sold at Tesco are of good quality (apart from the food that looks untidy on the shelves, and that it looks like it has been thrown in.) I think that most of the products are reasonably priced. No complaints have been made from customers and from myself asking a few customers their thoughts on the prices. The products are safe to use, on the packaging they give detail about what the product contains and on some products they suggest how to use/cook the food product. Most of the goods are packaged safely but some of the goods may have fallen on the floor and may have been spilt open, which some people/some staff then just pick up and put it back on the shelf. This does not good for Tesco as a whole. Some of the prices on the shelves are covered up by other product prices. The sale signs cover up the original prices so you cannot really see if it is an actual sale. This is like it for some of the products in the store. These are some of my findings as an example to what I have wrote above: * The meat that was displayed looked like it had been thrown in. * All the reduced things looked like they had been hidden away in the Bacon, Fresh pasta and ready meals section. * Salad in meat section (moved.) Staff: I think that the people that I saw that where working in the Tesco in Hertford where correctly dressed and it was suitable. You could clearly see whole was higher than others (meaning the managers compared to the till staff.) I think that most of the staff are helpful but some of them may talk rudely to you if you ask where something is. On my visit I had this happen to me. The staffs that have been working in the store for quite a while know where certain products are in the shop so if you were to ask they would be able to point you in the right direction or even take you there their self. They also know about the deals etc that are going on in the store at that moment in time which is also good because if you go to the till and there is a deal on a precise product you have brought they will say â€Å"did you know its by one get 2nd half price† (made up example) Premises: Some of the store is not safe e.g. * Trolley in way. * There’s a pillar in the middle of the isle (obstruction to customers) what did not help the matter was the fact that Tesco food trolleys (that they stacked the shelves with) was in the way too. * Slippery floor with no sign to say so. On the ceiling they have posters hanging off to show where each section of the store is (e.g. fruit and veg.) From my visit I saw cleaners cleaning whilst people where shopping, so they do keep clean but then again the floors are left wet and maybe slippery and the cleaners may get in the way of the customers. In the Tesco store they did have disabled parking and a toilet for disabled people and also trolleys for disabled people. The layout of the premises was good and easy. I think that they keep it easy and simple so that the customers can find the products that they want without fail. The facilities that I saw that where provided for the customers where the toilets/baby and changing rooms, the photo-boof and the pay phone. Delivery: There was no information that I could see in the store about delivery but I did find the following information on the Tesco website (http://www.tesco.com/help/page.asp?choiceA=groc&choiceB=9&page=/termsandconditions/termsconditionsgroc.htm) â€Å"Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode at http://www.tesco.com/register/signup.asp. Delivery times will be agreed with you at the time of placing your order.† Payment: The different ways of paying at Tesco are: 1. Cash 2. Credit/debit card. 3. Cheque Field Research Findings. Notes Based On Tesco In Hertford I carried out some field research at a Tesco near me. Here are my findings:- * Bigish car park but not big enough. Plenty of disabled parking but people not disabled parking in them spots. Same with parents and child parking. * Vegetables nicely laid out. * Prices cover up over prices. * Isles labelled * Trolley in way. * Lots of leaflets. * Salad in meat section (moved.) * The meat that was displayed looked like it had been thrown in. * All the reduced things looked like they had been hidden away in the Bacon, Fresh pasta and ready meals section. * There’s a hot deli selling hot chicken of different sorts. * Certain isles crowded more than others. Some isles empty. * There’s a pillar in the middle of the isle (obstruction to customers) what did not help the matter was the fact that Tesco food trolleys (that they stacked the shelves with) was in the way too. * Slippery floor with no sign to say so. * Car equipment at the end of food isle. * Empty cardboard boxes on the shelves. * Posters not really explaining what’s on each isle. * About 10:45 am on Tuesday morning just the old people doing shopping and a few moms with toddlers or babies. * Christmas things already displayed on shelves. * Fresh mean, raw meat, diary products in separate counters but with the diary products they are all bundled into one counter. * Ticket service for meat and diary products. * Tesco brands on bottom shelves. * Labels over CD’s covering up the names of the CD’s (e.g. â€Å"Security protected†) * The books on the shelves in a mess (the ones on bottom shelf) but the ones nearer the top look in order. * Cat and dog food etc clearly laid out. * Cleaning things all nicely laid out. * Tablets, shampoo, deodorant etc all down one isle. * Baby things all down one side of the isle. * With the frozen food all the weight watchers items in one compartment. * Ice cream section is pretty empty. * Vegetarian food all in one section. * Halloween things all in one section. * Buy one get one free posters hung from the ceiling. * Loads of Christmas things displayed more than the Halloween things. * Community news posters. * Photo vision right in the corner of the shop near the tills. * Batteries all displayed together. * Champagne And Sparkling drinks are all together. * Spirits, Liqueurs, Malts etc all separated into different sections but with the name of what consists in that section. * There is a time limit in which to buy alcohol (which it 8am until 10:55 pm) * Promotional things displayed on every section of the shop (meaning top of every isle) * I saw 3 fire exits. * Not many seats at the end of the till for the customers. * There was one customer pay phone. * There was a magazine section and a section for the different newspapers. * There where toilets for the men, disabled, baby changing and for the girls. * There’s a small customer services desk. * 1 Cash machine * Parking clearly labelled Legislation Acts for Tesco. The Consumer Protection Act is a consolidation of consumer protection legislation. Parts III and IV of the Act are the former Consumer Products Warranties Act and Unsolicited Goods and Credit Cards Act. Part II of the Act offers protection to Saskatchewan consumers from unfair and unscrupulous marketplace practices. The Act also sets out consumer responsibilities, such as attempting to resolve a dispute with a supplier before taking further action. * Unfair practices * Remedies * Warranties * Unsolicited goods and credit cards * Consolidation of The Consumer Protection Act * Consumer Protection Branch Food Safety Act Under the Food Safety Act 1990, you: * Must not sell (or keep for sale) food that is unfit for people to eat. * must not sell food that isn’t what the customer is entitled to expect, in terms of content or quality * must not cause food to be dangerous to health * must not describe or present food in a way that is false or misleading It’s important to be able to demonstrate the positive steps taken by your business to ensure good food hygiene. If you were prosecuted under the Food Safety Act 1990, you would need to convince the court that you had taken all reasonable steps to avoid the offence you had been accused of . Health and safety regulations of 1974 Act It states that all employers have a responsibility to ensure health and safety requirements of their employees. All companies regardless of their size must have a written safety policy ensuring implementation of Health and Safety Act and indulge themselves in carrying out the risk assessment on all their activities. Risk Assessment included: * à ¯Ã‚ ¿Ã‚ ½ Noise Assessments under Noise at Work Regulations. * à ¯Ã‚ ¿Ã‚ ½ Control of Substances harmful to health and safety regulations. * à ¯Ã‚ ¿Ã‚ ½ Display Screen Equipment Regulations. * à ¯Ã‚ ¿Ã‚ ½ Workplace Welfare and health safety requirements. * à ¯Ã‚ ¿Ã‚ ½ Provision and Use of Work Equipment Regulations. * à ¯Ã‚ ¿Ã‚ ½ Manual Handling Regulations. Trade Description Act. This Act has offered protection to consumers and legitimate traders for over three decades. It is an extremely versatile piece of legislation which has been used to tackle all manner of different forms of unfair trading eg.: * car clocking * misdescribed holidays * distribution of counterfeit goods The Act makes it an offence to: * Apply a false or misleading description to goods (e.g. by writing it down, making a verbal statement or by turning back a car’s odometer); or * Supply or offer to supply goods to which a false or misleading trade description is applied. A person exposing goods for supply (e.g. in a shop) or having them in his possession for supply (e.g. in a storeroom) is deemed to offer to supply them for the purposes of the Act. These offences are strict liability offences i.e. it is possible for a trader to commit an offence without intending to do so. Recommendations From studying my company Tesco I have got to know the business quite well. From this I have provided the following recommendations: Disabled People: Disabled people are not able to reach the high shelves which makes things difficult for them, because the majority of the products are high on the shelves. I would recommend that there should be a sign for disabled people to go to get staff help. Also with disabled people there are not many trolleys and the trolleys could be hard to use for them, I think that maybe they should lower the trolleys so that life would be made easier for the disabled people. Staff: I think that there should be more staff to give a helping hand to there customers. Most of the staff are on tills, packing shelves or on the go to do something else and it seems that some of the staff have no time to actually help the customers with there queries. The customer services help desk is meant to be there to help but there was one case where my dad had a complaint and one of the staff members was trying to tell my dad that he was actually in the wrong but actually he was in the right. This was soon resolved when I higher member of staff came to help sort out the situation. Also with the staff I think that they should check that the food is in the right place and not on the floor or damaged etc. Signs: The signs that are hung from the ceiling don’t really explain what are on each isle. On one isle it says pasta but in that same isle it has biscuits etc. I would recommend that the signs should be a lot clearer to help customers find there way around the shop then maybe staff would not have customers coming up to them asking where things are. Isles: A suggestion that I would make about the isle is that they do get really crowded, so if Tesco know that that certain isle is popular then maybe they should widen the isle. Also they should not put a pillar in the middle of an isle because it is an obstruction to customers and even more so little kids who may be running around and might run into it because there might be a slippery floor etc. This would make Tesco a more safer environment.    1 Taken from Advanced Business Osborne Books. 2 Taken from Advanced Business Osborne Books

The Alchemist Mood

Besides language, techniques to convey purpose in the alchemis: Through concrete diction and imagery, Paulo Coelho exhibits his purpose in writing the Alchemist and supplies an ambience in which the readers are prompted to learn and evaluate their own relationships, dreams, feel hope and ambition. Since the novel has a very serene tone, Coelho uses dictation to add interest to the novel. When a reader can visualize a situation, they can more easily relate to it by connecting memories that they have to those Santiago is experiencing in the novel.Coelho uses concrete dictation by showing a situation instead of just telling it to the readers. In order to do this he has to use very descriptive language. Once the reader can picture Santiago’s emotions, they are free to interpret the lessons taught into their own circumstances. In Coelho’s novel, the setting has a lot to do with the emotions and lessons learned. Santiago achieves his personal legend of discovering who he is t hrough the desert and acceptance of his conditions.The way that Coelho teaches his lessons to Santiago and the readers is by connecting them to forces of nature. â€Å"Treasure is uncovered by the force of flowing water, and it is buried by the same currents. †(p. 24). The readers are comfortable with the thought of nature and can connect the lessons by picturing something that they are familiar with. Imagery and symbolism are highly connected in the Alchemist. Coelho uses a desert to represent the mind of Santiago.On his travels through the desert, he is given peace and quiet to think about his own life; to meditate. As the readers progress in his adventure with him, they learn things about Santiago as he learns them. This is because Coelho uses dictation and imagery to help the readers and Santiago visualize themselves in relatable situations and uses the techniques to create a tranquil mood in his book, The Alchemist.

Female offenders are more likely to be referred to psychiatric Essay

Female offenders are more likely to be referred to psychiatric counselling than men. Discuss, taking into account the impact of gender stereotypes in the criminal justice system - Essay Example That, however, does not mean that women are more likely to be referred to psychiatric counseling than men. It appears that, as the number of female inmates continues to increase, prisons and jails fail to catch up with the pace of change in inmate demographics. Like many years ago, the criminal justice system lacks resources needed to meet women’s health needs. The corrections system continues to ignore the health care needs of female prisoners, turning mental health complications into the most viable explanation to women’s criminal acts. That women-offenders are more likely than incarcerated men to display the signs and symptoms of mental health complications has been abundantly established. The current state of research provides a wealth of information concerning the most serious mental health challenges faced by incarcerated women. Understanding the mental health trends in women offenders is crucial for the development of more relevant criminal justice frameworks and detecting the stereotyping and bias affecting female inmates in the corrections system (Freudenberg 2002). According to Covington (2007), when it comes to mental health, 73% of female inmates in state prisons display the signs of mental health disorders, compared to only 12% among the general population. 75% of those who meet the criteria for mental health disorders also display the symptoms of substance dependence or abuse (Covington 2007). This is probably why the largest percentage changes in delinquency have been noted in female youth (Cruise, Mar see, Dandreaux & DePrato 2007; Snyder & Sickmund 2006). However, the link between mental health complications and crimes committed by female offenders are beyond the scope of this discussion. More important is the current state of mental health in women-prisoners and its implications for the criminal justice processes affecting the corrections system. In this sense, the results

Shyness Essay Example | Topics and Well Written Essays - 750 words

Shyness - Essay Example Shyness reactions can occur at any or all of the following levels: cognitive, affective, physiological and behavioral, and may be triggered by a wide variety of arousal cues. Among the most typical are: authorities, one-on-one opposite sex interactions, intimacy, strangers, having to take individuating action in a group setting, and initiating social actions in unstructured, spontaneous behavioral settings. Metaphorically, shyness is a shrinking back from life that weakens the bonds of human connection. The percentage of adults in the United States reporting that they are chronically shy, such that it presents a problem in their lives, had been reported at 40%, plus or minus 3%, since the early 1970's. Recent research indicates that the percentage of self-reported shyness has escalated gradually in the last decade to nearly 50% (48.7% + /- 2%). The National Co-morbidity Survey in 1994 revealed a lifetime prevalence of social phobia of 13.3%, making it the third most prevalent psychiatric disorder. (Encyclopedia of Mental Health, Academic Press, San Diego, CA, SHYNESS, Lynne Henderson The Shyness Clinic, Portola Valley, California, Phillip Zimbardo, Stanford University, Stanford, California). In humans, shyness is the feeling of apprehension or lack of confidence experienced in regard to social association with others, e.g. being in proximity to, approaching and being approached by others. In zoology, shy generally means "tends to avoid human beings". Adolescence can be a challengin g time with youth experiencing biological, psychological, and social changes. Both normative stressors (such as moving from middle school to high school), as well as non-normative stressors (such as parental divorce) have been linked to an increased risk of such internalizing behaviors as depression and anxiety. The first thing to understand about shyness is that neither is it a symptom of cowardice or inferiority. Shyness has nothing to do with cowardice or inferiority, so no one should make the association, either consciously or unconsciously. As a part of the growing or adolescence comes the necessity of "showing performance", often this competition or the need to prove one's self starts at home among the siblings. If a boy of 13 to 16 years of age is very shy in nature and finds a problem in interacting with people as any other physically and mentally normal boy of his age would do with ease, a peep into his family frequently exposes a very dominating elder sibling. Other than t he sibling often very dominating, criticizing, discouraging and strict parental behavior also contributes immensely in forcing the child to withdraw and eventually become shy and afraid. As a result of this stress and of the fear of being judged and criticized, often the person is unable to unearth his/her own capabilities; they deprive themselves of the chance of doing something worthy. Even though they have the potential they lack the confidence to pull a job efficiently, they themselves become their worst critics. One of the most common and prominent reason among the others that lead adolescents to become shy and introvert, is the inhuman experience of any sort of physical and/or sexual abuse during their childhood. In their childhood children are often prey to these

The Caroline Doctrine Essay Example | Topics and Well Written Essays - 500 words

The Caroline Doctrine - Essay Example As a result, they believed the conduct of the British force had been, under the circumstances, justifiable by the Law of Nations1. Harrison administration was of the opinion that while the Constitution of the United States created very clear fields of jurisdiction, Federal Government was the one concerned with foreign relations and as a result it was to intervene with the State of New York and obtain the release of a foreign national. NATIONAL SECURITY AND INTELLIGENCE POLICY "What an immense mass of evil must have result from allowing men to anticipate what might happen" Leo Tolstoy. Hans Blix, Chair of the Weapons of Mass Destruction Commission, stated that it would be a violation of international law to take military action against Iran in response to its pending nuclear weapons program because such action would fail to comply with the international law doctrine of self-defense against imminent attack2. However, if so, the international community should revisit this doctrine in the context of nuclear counter-proliferation to ensure that there is a legal and practical doctrine of international self-defense. This has influenced the Americans allot when Caroline doctrine was cited with approval by Iraq. Therefore, the Caroline doctrine was to be modified for purposes of counter-proliferation3. The practical inability to sufficiently eliminate a nuclear threat once a nuclear weapons program by an aggressor state has been fully developed. For instance, taking the actual words used in the NSS itself, various commentators describe the situation as preemptive self-defense or rather Bush doctrine. However, others think that the NSS can be interpreted as promoting the doctrine of preventive self-defense which a number of present writers are in agreement with. present writers hold a belief that the term anticipatory self-defense is well documented and